HammyBackup

Support

Help for every step of your backup.

For account, connection, or backup questions, contact support@hammybackup.fingull.com.

Google Drive sign-in

Confirm that Safari can open Google’s authorization page and that HammyBackup has not been blocked by a Google Workspace administrator. You can reconnect from Backup Destination settings.

NAS or SMB connection

Keep the iPhone on the same local network as the NAS, confirm the share name and credentials, and allow Local Network access in iOS Settings.

Backup or cleanup

Do not remove local originals until HammyBackup shows a verified destination copy. Keep an independent backup of irreplaceable media.

When contacting support

In HammyBackup, open Settings Center and tap the low-profile “Report a Problem” button at the bottom. You can add a short comment and, only after you agree, upload redacted diagnostics. Do not send passwords, OAuth tokens, private photos, or recovery codes.